Need additional help? Email ORDERS@sirensnacks.com
Frequently Asked Questions
Are your sweets suitable for special dietary needs (vegan, gluten-free, etc.)?
Yes! All of our products are vegan, gluten-free, and contain no artificial sweeteners or ingredients. Our only product that contains nuts is our Dark Chocolate Raspberry Almond Sea Salt bark.
What is your shipping policy?
- Our custom orders have a 2 week processing time, and then will ship on whatever shipping method you select at checkout
- Our non-custom orders will ship within 3 days of purchasing, and again will deliver based on the shipping method you select at checkout
Do you offer international shipping?
No, unfortunately right now we are only shipping within the US.
What payment methods do you accept?
We accept all major credit cards, Paypal, and any other payment methods Shopify accepts. See options at checkout.
Can I get a refund if I'm not satisfied with my order?
If you are not satisfied with your order, please contact our customer service team at orders@sirensnacks.com and they will be able to help you with your options.
Are your chocolates made fresh?
Yes! All of our orders are made to order, so we can guarantee that your chocolate will arrive fresh!
What is the shelf life of your products?
Our current shelf life for our chocolates is 10 months when stored properly. We recommend storing our chocolates in a cool, dry place between 65-70°F. Avoid direct sunlight and heat.
Can I view nutritional information for your products?
Yes! All of our ingredient and nutritional information can be found on our product pages. If you have any questions, please reach out to orders@sirensnacks.com.
Do you offer discounts for bulk orders?
Yes! We have discounts available for our newsletter subscribers. For bulk orders, please reach out to abby@sirensnacks.com
How can I stay informed about promotions and special offers?
The best way to stay informed about promotions and special offers is to subscribe to our newsletter, and follow us on social media @sirensnacks
What is your return policy?
Since our products are custom and made to order, we are unable to accept returns. If you have any issues or problems with your order, please reach out to orders@sirensnacks.com
How can I initiate a return or exchange?
Please send an email to orders@sirensnacks.com and our team will be able to assist you with this.
How can I get in touch with customer support?
The best way to get in touch with us is through email. Please reach out to orders@sirensnacks.com.
Do you offer wholesale pricing for businesses?
Yes! We have more information regarding our business pricing on our corporate gifts tab. If you are interested, please reach out to abby@sirensnacks.com and she will be able to assist you with your wholesale order.
How can I inquire about corporate gifting options?
Please see our “corporate gifts” tab for more information, and fill out the form. If you have any questions please reach out to abby@sirensnacks.com